Refund policy

Returns & product concerns

MAHORA does not accept returns or exchanges for change of mind, personal preference, or other reasons unrelated to a product issue. Promotional and sale items are final sale for these reasons.

Damaged, defective or incorrect items

If your order arrives damaged, contains a defective product, is missing tiles, or includes the wrong item, please contact support@mahora.vip promptly. Include your order number, a description of the issue, and clear photos of the product and packaging where possible.

We will review your concern and contact you about the appropriate resolution and any return instructions. Please contact us before sending an item back so we can confirm the correct address and shipping arrangements. The final-sale policy does not exclude claims for damaged, defective or incorrect products.

Your rights

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer law.

Questions? Email support@mahora.vip or use our contact form.