Privacy policy

Privacy Policy

Last updated: September 26, 2026

MAHORA, operated by 特英谷国际贸易（海口）有限公司, operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the practices described below.

Personal Information We Collect or Process

“Personal information” means information that identifies you or another person, or that can reasonably be linked to you or another person. It does not include information that has been anonymized or de-identified so that it cannot reasonably be used to identify or be linked to you.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from that information:

Contact details: Your name, billing address, shipping address, telephone number, and email address.
Financial and payment information: Payment card or financial account information, transaction details, payment method, and payment confirmations. Payment information may be processed by Shopify and payment service providers; the information available to MAHORA depends on the payment method and provider.
Account information: Your username, account credentials, preferences, and settings, where applicable.
Transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your transaction history.
Communications: Information you provide when you contact us, including customer support requests.
Device information: Information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information: Information about how and when you access, browse, or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you: When you create an account, visit or use the Services, make a purchase, contact us, or otherwise provide information.
Automatically through the Services: From your device and your interactions with the Services, including through cookies and similar technologies.
From service providers: When they provide services on our behalf or collect or process information for us.
From business partners or other third parties: Where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with the Services, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use personal information to fulfill our contracts with you, process payments, fulfill and ship orders, remember your preferences, send account and order notifications, manage accounts, respond to product concerns, and handle purchases, returns, exchanges, and other transactions.

Where relevant features are available, we may also use information to support product reviews, recommend products, and personalize or improve your shopping experience.

Marketing and Advertising

Where permitted by applicable law and subject to any required consent, we may use personal information to send marketing or promotional communications and to display advertisements for our products or Services.

These communications or advertisements may be based on your purchases, products you have viewed or added to your cart, and other interactions with the Services. Your choices are described in the “Your Rights and Choices” section below.

Security and Fraud Prevention

We use personal information to authenticate accounts, help secure transactions, detect and investigate potentially fraudulent, unlawful, harmful, or malicious activity, and protect the Services, our customers, and others.

If you create an account, you are responsible for keeping your account credentials confidential. Please do not share your password or other access credentials with anyone.

Communicating with You

We use personal information to provide customer support, respond to inquiries, communicate about orders and product concerns, and maintain our relationship with you.

Legal Purposes

We may use personal information to comply with applicable laws and valid legal requests, respond to regulatory or law enforcement inquiries, investigate or participate in legal proceedings, enforce our terms and policies, and protect our rights or the rights of others.

How We Disclose Personal Information

We may disclose personal information in the following circumstances, subject to applicable law:

To Shopify and service providers: Including providers that support website hosting, IT administration, payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping.
To business and marketing partners: To support marketing and advertising activities, where permitted and subject to applicable consent and opt-out requirements. Where Shopify advertising or enhanced features are enabled, these activities may involve information about interactions with different merchants and websites. Partners may process information according to their own privacy notices.
At your direction or with your consent: For example, when you ask us to share information with a delivery provider or use a third-party integration.
Within our corporate group, if applicable: Where necessary for the purposes described in this Privacy Policy and permitted by law.
For legal or business purposes: In connection with a merger, acquisition, restructuring, or bankruptcy; to comply with legal obligations; to respond to valid legal processes; to enforce applicable terms and policies; or to protect the Services and the rights of our business, customers, or others.

Depending on where you live, you may have the right to opt out of certain disclosures used for targeted advertising. You can submit a request through our Your Privacy Choices page.

Our Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to operate and improve them.

Information you submit through the Services may be transmitted to Shopify and other service providers, including providers located outside your country.

Where we use Shopify enhanced features, Shopify may process information about your interactions with our store, other merchants, and Shopify to provide those features. In these circumstances, Shopify is responsible for certain processing activities, including responding to requests concerning personal information it processes for those purposes.

For more information about Shopify’s practices and your rights, please review the Shopify Consumer Privacy Policy. You may also exercise applicable rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties. If you follow those links, please review the third party’s privacy policy, security practices, and terms.

We do not control third-party websites and are not responsible for their privacy or security practices, or the accuracy, completeness, or reliability of their content.

Information you share in public or semi-public spaces, including on social media platforms, may be visible to others and may be used by them subject to the relevant platform’s terms and applicable law.

Providing a link does not, by itself, mean that we endorse the third-party website, its content, or its operator.

Children’s Personal Information

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that your child has provided personal information to us, please contact us using the details below to request its deletion.

As of the date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined under applicable law, the personal information of individuals under 16.

Security and Retention

No security measure is perfect, and we cannot guarantee absolute security. Information transmitted over the internet may also be vulnerable during transmission. Please do not send passwords, full payment card details, or other sensitive information through unsecured channels.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining your account, providing the Services, complying with legal obligations, resolving disputes, and enforcing applicable agreements.

Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights may be subject to conditions, exceptions, and limitations under applicable law.

Access or right to know: You may request information about the personal information we hold about you and how we use or disclose it.
Deletion: You may request that we delete personal information we maintain about you.
Correction: You may request that we correct inaccurate personal information.
Portability: In certain circumstances, you may request a copy of your personal information in a portable format or ask that it be transferred to another party.
Opting out of sale, sharing, or targeted advertising: Depending on applicable law, you may opt out of certain processing or disclosures of personal information for these purposes.
Managing communications: You may unsubscribe from promotional emails by using the unsubscribe link included in those messages. We may still send non-promotional communications, such as messages about your orders, account, or customer support requests.

To exercise applicable opt-out rights, visit our Your Privacy Choices page.

Global Privacy Control

Where required by applicable law, we treat a recognized Global Privacy Control signal as a request to opt out of applicable sale, sharing, or targeted advertising activities for the device and browser used to visit the Services.

Where Shopify can associate the signal with a Shopify account, the applicable opt-out may also be applied to that account. To learn more, visit Global Privacy Control.

Other than recognized Global Privacy Control signals, we do not respond to other “Do Not Track” signals that may be transmitted by browsers or devices, except where required by law.

Submitting a Request

You may exercise applicable rights through the options provided in the Services or by contacting us at support@mahora.vip.

For information about rights relating to data processed by Shopify, visit the Shopify Privacy Portal.

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing a request, as permitted or required by law. You may also be entitled to appoint an authorized agent. Before accepting a request from an agent, we may require evidence of their authorization and, where permitted, direct verification of your identity.

We will respond within the time required by applicable law.

Complaints and Appeals

If you have concerns about how we handle your personal information, please contact us using the details below.

Depending on where you live, you may have the right to appeal a decision concerning your privacy request or submit a complaint to a relevant data protection authority. You may contact us to request an appeal where that right applies.

International Transfers

We operate from China, and Shopify and other service providers may process information in additional countries. Your personal information may therefore be transferred to, stored in, or processed outside the country where you live.

Where applicable data protection law requires safeguards for international transfers, we will use the required safeguards. For transfers from the European Economic Area or the United Kingdom, these may include recognized standard contractual clauses or an applicable adequacy decision.